By Sophie Barnes
What My Role Involves
As a Progress Coach, I work with the Bricklaying students at our South Bank campus, I’ve previously supported Multi Skills and University Centre students at North Street campus as well.
My role is rooted in pastoral support—this means anything from casual chats about weekend plans to more serious wellbeing concerns. I also work closely with external services to make sure every student gets the support they need.
Much of my day is spent in 1-to-1s with students, offering help where needed however another part of my role is that I deliver tutorial sessions on important topics such as mental health, relationships, safeguarding, and knife crime.
I’ve had the opportunity to become both a First Aider and a Mental Health First Aider whilst at the college, so I’m often the first port of call when something arises.
Why I Chose a Support Role in Education
After working in education for a few years, I realised that I wanted to do more to support young people, especially with their wellbeing. I often think back to my own time in school and how much I would have benefited from having someone in a role like mine. That thought motivates me to be the support I once needed.
How We Enhance the Student Experience
Support staff play a vital role in student life at LCB. I’m seen as someone students can turn to for guidance, reassurance, or simply a listening ear.
Through tutorials and external speakers, we equip students with valuable life skills and encourage critical thinking. More than anything, I advocate for them—I’m in their corner.
The Best Part of the Job
For me, the most rewarding part is helping students overcome tough situations and seeing their growth. I love that I can be part of social change while continuing to learn and grow alongside young people.
There’s nothing quite like seeing a student you’ve supported succeed against the odds—it makes the tougher days worthwhile.
“I love that I can be part of social change while continuing to learn and grow alongside young people”
Support and Development Opportunities
One of the highlights of my time at LCB has been working alongside Amnesty International. I lead a Youth Justice Group with students, which was a fantastic opportunity offered by my manager.
I’ve also completed training in sexual health, domestic violence, youth crime, and drugs. These have deepened my understanding of the issues our students face and improved how I support them.
A Workplace That Feels Like a Community
One of my favourite things about working at LCB is the strong sense of community. Whether you’re at North Street or South Bank, there’s a shared sense of purpose. Everyone is working toward the same goal, supporting students and helping them succeed.
I also feel really lucky to be part of such a fun and supportive team.
A Moment That Stays With Me
There was one safeguarding case that I worked on for a full year, and I remember feeling like we weren’t making progress. But in the end, the student pushed through, overcame huge personal barriers, and achieved their qualification.
That moment reminded me why we do what we do. Why persistence and belief in our students matters.
Why Support Staff Matter
Support staff are there for the highs and lows of a student’s journey. From managing a personal crisis to helping them stay motivated, we’re involved in nearly every aspect of their time at college.
We often form strong relationships with students, and this can lead to improved behaviour, better attendance, and more engagement in lessons.
Thinking of Applying? Here’s My Advice
If you’re considering a support role in a college, I’d say go for it.
